Terms & Conditions for Captains

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Last Updated: July 31, 2026  |  All Terms

Zippyly, a brand operated by Antilver Systems Private Limited (CIN: U62099KA2026PTC220880), a company incorporated under the Companies Act, 2013 (Registered Office: Bangalore, Karnataka, India) ("Zippyly", "Company", "we", "us", or "our"), offers a technology-based platform and acts as an intermediary that enables: (i) on-demand rides on two-wheelers ("Bikes") ("Ride Services"); and (ii) pick-up and drop-off of items and parcels — including food and grocery orders ("Delivery Services") — performed by Captains. Ride Services and Delivery Services are together the "Services", offered through our website and the "Zippyly" mobile application (together, the "Platform"), along with related support such as payment collection.

The Services are carried out by independent third-party riders or vehicle operators who choose to offer them through the Platform ("Captain" / "you"). Zippyly provides the technology that connects you with customers; the Services themselves are provided by you directly, and Zippyly does not take responsibility for any deficiency in the Services you provide.

Relying on the representations you give us, the Company has agreed to list your Bike and let you offer the Services through the Platform on these terms and any other policy or document we make applicable to you (together, the "T&Cs"). These T&Cs govern our relationship with you. By registering on the Platform and offering any Service, you confirm that you have read, understood, and agree to be bound by these T&Cs, without qualification. If you do not agree, please do not register or offer Services. These T&Cs, together with the Privacy Policy (incorporated by reference), supersede any earlier arrangement between you and us.

1. General Covenants

• You confirm that you are at least 18 years of age and legally competent to register and provide the Services.
• You are not barred by any law, regulator, court, or authority from accessing the Platform or providing the Services.
• You will provide the Services only as permitted under these T&Cs and applicable law.
• You authorise us, directly or through third parties, to collect your information and carry out checks needed to confirm your identity, including police verification and background checks, in line with our Privacy Policy.
• You will share only true, accurate, current, and complete information; the responsibility for the correctness of your details (including contact and bank-account information) rests solely with you, and we are not obliged to verify it.
• These T&Cs create valid, binding, and enforceable obligations on you.

2. Registration and Operation

To offer Services, you must meet our onboarding criteria and provide the documents we request under applicable law and our policies, and keep complying with them. In particular, you represent and warrant that:

• you hold a valid driving licence and have adequate riding experience;
• you have not, in the last three years, been convicted of, and no proceeding is pending against you for, driving under the influence of alcohol or drugs, or any cognizable offence (including fraud, sexual offences, using a vehicle to commit an offence, or crimes involving violence, theft, or property damage); and
• you have cleared any pending traffic challans relating to the Bike before integrating with the Platform.

You must create an account ("Your Account") with accurate information. We may ask for further information or documents to identify you or verify your details against third-party sources, and may suspend, limit, or terminate access if we cannot obtain or verify them. You are solely responsible for keeping your login credentials confidential and for all activity under Your Account; please tell us immediately if you suspect unauthorised use. We are not liable for any loss arising from someone else using Your Account.

We will forward customer booking requests ("Service Requests") to you through the Platform (or by another method at our discretion). You must not accept rides through street-hailing while using the Platform, and must never open, tamper with, damage, or interfere with parcels except as needed to perform the Delivery Services. We may monitor and record your calls with customers for training and quality, and you consent to this. We may communicate with you electronically (such as push notifications), by phone, WhatsApp, email, or otherwise. We are not responsible if you download an incorrect or incompatible version of the app.

3. Your Conduct

You will not unreasonably refuse Service Requests; repeated refusals may lead to suspension or deactivation. You will not act in any way that could harm the Company's reputation, and will comply with all applicable laws of India. You agree that you will not:

• let anyone else use Your Account or your Bike, or transfer Your Account;
• use the Platform for any unlawful or fraudulent purpose, or to cause nuisance to customers, us, or others;
• consume or be under the influence of alcohol, drugs, or other intoxicants before or while providing Services — we operate a strict zero-tolerance policy, and may suspend you during any investigation and terminate thereafter;
• introduce viruses or other harmful code, overload or disrupt the Platform's infrastructure, or otherwise interfere with its operation;
• copy or distribute Platform content without our written permission, or use an incompatible/unauthorised device.

You will also not upload, share, or transmit any content that: belongs to someone else without rights; is unlawful, harmful, obscene, harassing, hateful, or otherwise objectionable; infringes intellectual-property rights; harms minors; is misleading or impersonates another; threatens the security, sovereignty, or public order of India; or otherwise violates any law in force. We may immediately stop your access for breach of this Section. For safety, you should not operate beyond the working-hour limits and rest breaks required by applicable law. You consent to police verification and background checks (directly or via a third party), and to completing any safety induction, refresher training, and medical/eye examination we reasonably require. We or our personnel may carry out spot checks of the Bike to confirm compliance.

4. Payment Terms

• We may charge you platform/service fees as published on the Platform from time to time, plus applicable taxes.
• We may charge customers a convenience fee for facilitating the Services.
• Where applicable, you authorise us to collect the ride or delivery fee ("Fare") from customers on your behalf; otherwise you may collect it directly from the customer.
• If you collect the Fare in cash, any platform/convenience fee due to us may be adjusted against amounts we owe you in settlement.

5. Representations, Warranties and Covenants

Each party represents that it has the authority to enter into and perform these T&Cs, that doing so does not breach any law or agreement applicable to it, and that it has not been convicted of any crime involving moral turpitude. You further represent, warrant, and undertake that you will:

• hold all licences, permits, and rights required to ride the Bike and provide the Services, and comply with the Motor Vehicles Act, 1988, the Food Safety and Standards Act, 2006 (for food delivery), and all other applicable laws;
• keep your driving licence, vehicle registration, insurance, fitness, permit, and pollution-control certificates valid and up to date;
• ride safely, obey traffic rules, not be intoxicated, and not take personal calls while riding except by safely stopping first;
• provide Services courteously and professionally, maintaining reasonable standards of conduct, hygiene, and appearance, and follow our standard operating procedures and specifications;
• not carry weapons, firearms, ammunition, explosives, or dangerous substances while providing Services;
• not demand extra payment, tips, or charges from customers beyond the agreed Fare;
• not engage in fraud or misconduct — including falsifying information; accepting requests without intending to complete them; provoking cancellations; claiming false fees; inflating trip time or distance; marking deliveries complete without pickup; retaining all or part of an order; manipulating the app or GPS; creating duplicate accounts; or falsifying records;
• not carry more than one pillion rider on the Bike;
• complete each pickup and delivery efficiently and on time, and keep parcels safe until handed over;
• capture and submit proof of pickup (a photo of the item and, where prompted, a pickup confirmation code) and proof of delivery (a photo, delivery confirmation code, or the recipient's confirmation) through the App for each order, so that both the sender and the recipient have a verifiable record of handover — see Section 15;
• report to us immediately if a customer asks you to carry or deliver any illegal or prohibited item; and
• promptly inform us if your annual earnings exceed or are likely to exceed INR 20,00,000 (Rupees Twenty Lakhs), confirming your GST registration status as applicable.

6. Relationship Between the Parties

You act as an independent contractor on a principal-to-principal basis. Nothing in these T&Cs creates a partnership, joint venture, agency, franchise, or employment relationship between you and the Company, and you may not bind or contract on the Company's behalf.

7. Captain Information

We may collect "Captain Information" at onboarding and from time to time to establish your identity — including KYC documents, government-issued ID and address proof, driving licence, vehicle registration and insurance, bank-account details, mobile number, self-photos (selfies), location data, proof of vehicle ownership, and other information we reasonably require. We may store, process, and use it for business operations, verification, background checks, service development, analytics, research, and marketing, in line with our Privacy Policy and applicable law, and you consent to this. Subject to law, we may share it with a third party or authority in connection with any complaint, dispute, accident, or conflict involving you.

8. Confidentiality

You will keep confidential all non-public information you receive through the Platform — including customer details, business and market information, and Platform content — and will not sell or disclose it to third parties. Customer data is the Company's exclusive property, to be used only to provide the Services and kept confidential at all times.

9. Proprietary Rights

The Company (or its licensors) owns all rights, title, and intellectual-property rights in the Platform and its content (excluding third-party links), including design, text, graphics, software, logos, and trademarks. Subject to your compliance, we grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the Zippyly app on a device you control, solely to provide the Services. You retain rights in the information you input ("Your Information") and grant us a worldwide, royalty-free licence to use it to operate, maintain, and improve the Platform and Services. We may compile anonymised, aggregated statistics from Platform usage, which belong to us and may be used and shared provided they do not identify you. You will not resell, sublicense, modify, reverse-engineer, frame, mirror, or build a competing product from the Platform, or run automated scripts against it.

10. Indemnity

You agree to indemnify and hold harmless the Company, its affiliates, and their officers, directors, agents, and employees from any claim, loss, liability, damage, cost, or expense arising out of your breach of these T&Cs or applicable law, or your provision of the Services. We may, at your expense, assume the exclusive defence and settlement of any such matter, and you will cooperate with us.

11. Disclaimers

The Platform is provided strictly on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties — express, implied, or statutory — including merchantability, fitness for a particular purpose, and non-infringement, and do not warrant that the Platform will be secure, uninterrupted, error-free, or free of viruses. You accept that the entire risk of using the Platform rests with you. We are not responsible for delays, failures, or interruptions caused by the inherent nature of the internet, device or network failures, system overloads, force majeure events, power or labour disruptions, regulatory actions, or other causes beyond our reasonable control.

12. Limitation of Liability

We are not liable for the condition, quality, or fitness of the Platform or Services, nor for any civil, criminal, or other liability arising from your use of the Platform, your breach of law, licence terms, or these T&Cs, or your duty of care to users. To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, punitive, or consequential damages, and our total aggregate liability arising out of or in connection with these T&Cs or the Services will not exceed INR 1,000 (Rupees One Thousand).

13. Data Retention, Server Availability and Backups

We take reasonable technical and organisational measures to protect data on our systems, but the Platform and the infrastructure we and our service providers rely on may be affected by an outage, hardware or software failure, cyberattack, force-majeure event, or other technical failure resulting in service interruption or the loss, corruption, or unavailability of data — including trip, earnings, and payment records. To the fullest extent permitted by law, neither Zippyly nor Antilver Systems Private Limited will be liable for any loss, damage, penalty, or liability arising from such loss, corruption, or unavailability of data. You are responsible for independently maintaining your own records and backups of your trip history, earnings statements, invoices, and tax records, and should not rely on the Platform as your sole record for any statutory, tax, or accounting purpose. We retain data only for as long as reasonably necessary for the purposes described in our Privacy Policy, applicable law, or a legitimate business purpose, and do not guarantee indefinite retention or recovery of data after your account is closed or deactivated.

14. Termination

We may terminate these T&Cs and disable your access immediately, at our discretion, for reasons including: breach of these T&Cs; misuse of the Platform; non-compliance with law; failure to verify Captain Information; conduct that may create legal or contractual liability for us (such as fraud, repeated complaints, misconduct, or negligence); or conduct detrimental to our business or reputation (such as abusive behaviour, criminal offences, concealment of facts, intoxication, embezzlement, unauthorised disclosure of confidential information, absconding with money or items, or a negative background-check result). We need not give advance notice. Either party may otherwise terminate on 7 days' written notice. We also reserve the right to pursue legal action for fraud or violations. On termination, you must stop using the Platform, return our property and confidential information, stop holding yourself out as associated with Zippyly, and we will settle outstanding dues after permitted deductions.

15. Theft, Misappropriation and Delivery Integrity

Retaining, diverting, tampering with, or failing to deliver an order or any part of it — including consuming, damaging, substituting, or keeping an item you were entrusted to deliver — is a serious breach of these T&Cs and, depending on the circumstances, may constitute theft or criminal breach of trust under applicable law, including the Bharatiya Nyaya Sanhita, 2023 (or the Indian Penal Code, 1860, where applicable). Where we have reasonable grounds to believe this has occurred, we may immediately deactivate your account without notice, withhold any amount otherwise payable to you up to the value of the item or order concerned, and, in addition to termination under Section 14, report the matter to the police and to the affected Retailer or Customer, and provide them with your Captain Information (including your identity, address, and vehicle details) to support a criminal complaint or civil claim. You indemnify the Company under Section 10 for any loss suffered by a Retailer or Customer as a result of such conduct.

We monitor delivery-completion patterns (such as an unusually high rate of failed deliveries, "customer refused" outcomes, or order-value discrepancies) against the platform average. A pattern significantly outside the norm may trigger a review, temporary suspension pending that review, or a request that you provide an explanation or supporting evidence (such as call recordings, photos, or location history) before you are reinstated. This is a risk-management measure applied in addition to, not instead of, any specific complaint we receive.

16. Governing Law, Jurisdiction and Dispute Resolution

These T&Cs are governed by the laws of India. The parties will first try to resolve any dispute amicably; failing settlement within 15 days, the dispute will be referred to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed mutually, conducted in English, seated in Bangalore, Karnataka, with the award being final and binding. Subject to arbitration, the competent courts in Bangalore, Karnataka will have exclusive jurisdiction.

17. Assignment

You may not assign your rights or obligations without our prior written consent. We may assign ours to our affiliates or third parties without notice or consent.

18. Amendment

We may amend these T&Cs at our discretion. Material changes will be notified by reasonable means, but it is your responsibility to review the current version on the Platform. Continued use after changes are posted means you accept them.

19. Severability

If any provision is found invalid or unenforceable, it will be severed and the remaining provisions will continue in full force.

20. Insurance

The Company may, at its discretion, arrange accident insurance covering you during the provision of Services, and reserves the right to recover any amount it pays towards such insurance from you.

21. Notices

We may give notice by a general posting on the Platform, by email to your registered address, or by post to your registered address. You may send notices to us at support@zippyly.com.

22. Customer Care and Grievance Redressal

For questions or support, contact support@zippyly.com or +91 80735 29687 (24x7). Complaints, disputes, or grievances may be addressed to our Grievance Officer, who will handle them as required by law:

• Grievance Officer: Anshul Sood
• Email: grievance@antilver.com